Company Policies

These Company Policies outline the principles and standards that guide Eight Tones Music School Pte. Ltd. (“Eight Tones”) in our publishing practices, educational content, product information, customer service and operational decisions. These policies support transparency, responsible communication and a consistent commitment to the musical and cultural communities we serve.

1. Publishing Principles

Eight Tones publishes a variety of content including product descriptions, educational articles, instructional material, reviews and community updates. Our publishing standards are guided by the following principles:

Accuracy and Integrity: All content is prepared with care to ensure correctness, reliability and factual accuracy.
Respect for Traditional Chinese Music Culture: We remain mindful of the heritage, techniques and traditions behind Chinese music and strive to represent them responsibly.
Clarity and Transparency: Product information, educational content and service details are presented clearly to support informed decision making.
Responsible Creative Practice: We do not alter product photos in a way that misrepresents the actual instrument or item being showcased.
Client and Brand Respect: When producing collaborative content, we honour brand guidelines and artistic direction provided by partners and educators.
User Generated Content: Reviews or testimonials submitted by students and customers may appear on our platforms. They are published responsibly without altering their intended meaning.

2. Ownership and Funding Information

Eight Tones Music School Pte. Ltd. is a privately owned Singapore company with no external investors. We are fully self supported through lesson fees, music education services, retail activities, studio operations and related business activities. We may engage in paid sponsorships, advertorial partnerships or affiliate arrangements when relevant. Sponsored content may appear on our platforms and will be labelled where required by local regulations or platform rules. Commercial partnerships do not influence the accuracy of our published information or educational materials. We do not receive government grants or public sector funding.

3. Actionable Feedback Policy

We welcome feedback from students, parents, customers, partners and members of the public. Feedback may be submitted to: Email: contact@eight-tones.com.sg All submissions are reviewed carefully. We aim to respond within one week. Feedback is used to improve our lesson experience, product information, service quality and operational processes. This feedback policy does not cover revision rounds for project based work, as our school does not operate through client based revision frameworks.

4. Corrections Policy

If factual errors or inaccuracies are identified in our published content, we will correct them within five working days. Content may be updated, replaced or removed where necessary. We do not issue separate correction notes unless required. This corrections policy applies to factual information and not to project based revisions, as such services are not part of our operational model.

5. Ethics Policy

Eight Tones is committed to ethical standards in education, retail communication and content publishing. We do not accept, publish or promote content involving:

Illegal activities
Hate speech or harassment
Explicit adult material
Violence or harmful behaviour
Political, extremist or propaganda material
Discriminatory statements regarding race, religion, gender, nationality or other protected characteristics

We maintain authenticity when presenting Chinese musical instruments, educational information and cultural content.

6. Diversity Policy

Eight Tones supports an inclusive and multicultural arts environment. We welcome individuals of all races, nationalities, ages, genders and backgrounds across our school community, student population and staff team. Equal opportunities are provided in hiring, training, collaborations and service interactions. We aim to maintain a fair, inclusive and supportive environment at every level. Our values include:

Encouraging a multicultural arts and learning environment
Supporting the local music and cultural community
Bridging traditional and modern music education through performance and teaching

7. Diversity Staffing Report

Eight Tones operates with a small and multi skilled team made up of individuals from various age groups, cultures and professional backgrounds. Our staffing includes:

Creative, administrative and educational personnel
Teachers specialising in traditional Chinese instruments
Musicians who support performance based programmes
Retail and logistics staff who support instrument sales and services
A combined team of educators, musicians, media creators and operations staff

We remain committed to strengthening diversity as the school grows. Recruitment and staff development will continue to prioritise inclusiveness, equal opportunity and fair consideration for all candidates.